About Hope Homecare . . .

Copyright © www.hopehomecare.co.uk | All Rights Reserved | Website Design by MCC                                                                                                                            

Company Registration No. 08816712                                                                                                                             

Our aim is to provide care and support services to service users to enable them to remain at home and maintain their independence.

We provide:

• A high standard of care that will continue to promote service users' confidence in the care we deliver.

• Personal care and domestic services that meet the service user's needs and requirements.

• A service that involves service users and/or the people acting on their behalf in all aspects of their care.

• A service that values each service user as an individual and recognises their potential and human rights, by the way we deliver our service to them.

“Our goal is to be your service of choice in the local community.”

To meet the Service User needs, our Care Service is designed to achieve the following objectives:

• To deliver a safe, effective and caring service of the highest quality that will improve and sustain the Service User’s quality of life.

• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each Service User’s right to independence, privacy, dignity, fulfilment, and the rights to make decisions.

• To ensure that each Service User’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.

• To ensure that the Care Service in whole is delivered in accordance with agreed Purchasing Contracts / Care Agreements.

• To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable client care needs to be met.

• To match the nominated Care Worker as closely as possible with the Service User.

• To undertake a Risk Assessment of environmental Health & Safety hazards within the home of each new Service User

• To ensure that all Service Users receive written information on Hope Homecare Services Limited Procedure for Handling Complaints, Comments and Compliments, and how to use it.

• To endeavour to supply Service Users with a Service User's Guide in a format that will enable them to know and understand the service we provide.

• To enable people discharged from hospital in setting goals for recovery.

Our CQC report   |   Become Part Of Our Team   |   Contact Us

Contact us on:

01992 760 520

Helping people gain independence to live better lives at home

Contact us on:

01992 760 520

1st Floor Studio House
Delamare Road
Cheshunt, Waltham Cross
Hertfordshire EN8 9SH

Main Line : +44(0)1992 760 520
Out-of-hours : +44(0)7752 144876/07961 583393
eFax Number : +44(0)1992 667 017


Calls may be recorded for training purposes.